Technical Support

Features of this Technical Support area include:

• Frequently Asked Questions (FAQ) listing,
• Workarounds to known problems with our software products,
• Software downloads of relevant drivers and programs,
• Tips and suggestions for the use of our software

Check out our Message Forums!

Click here to read and discuss product and company news, updates, technical support & special projects!

Additional information is available on the application specific web sites:

AutoSPRINK

AlarmCAD

Current drivers and help for your application's digital key can be obtained from Rainbow Technologies.

If you require immediate technical assistance, please notify our Technical Support department by one of the following means:

• Send us an e-mail describing your problem. Be sure to include any relevant information we may need to help solve your problem.  
• Contact our Technical Offices by phone at: (888) 893-4807 or (702) 380-3200 (note: we're open Weekdays, 8 a.m. - 5 p.m. PST/PDT)
• Send us a fax at: (702) 380-1275

Please be sure to include any information relevant to your question, including: 

• Computer make, model and speed,  
• Amount of RAM memory in your computer,  
• Name and version number of the product you are using,  
• Customer information (email, phone, fax, etc...),  
• Any additional relevant information. 

For Product Licensing and Passwords please contact us by any of the following:

• Phone: (888) 239-1345 or (702) 380-3200 (note: we're open Weekdays, 8 a.m. - 5 p.m. PST/PDT)
• Fax: (702) 380-1275
• E-mail: passwords@mepcad.com

Please be sure to include the following information: 

• Name and version number of the product you are using
• Company name
• Customer information (email, phone, fax, address, etc.)
• Any additional relevant information.

Let us know how we may help you.